How to manage Daraz, Instagram and WhatsApp orders in one place

The real cost of scattered orders

• Orders missed in a busy DM inbox
• Items sold online that are already sold in the shop
• Couriers booked one by one, labels written by hand
• Cash on delivery amounts that never get matched
• Returns that never make it back into stock

Step 1: One inbox for every channel

Every order, from your website, Daraz, Instagram, Facebook or WhatsApp, should land in one list with the channel marked on it. Your team works from that list only.

Step 2: One status for every order

New, confirmed, packed, shipped and delivered. When everyone sees the same status at the same time, nobody has to ask.

Step 3: Confirm before you ship

Confirming orders and sending delivery updates to customers means fewer parcels come back. Returns are one of the biggest costs of cash on delivery.

Step 4: Book couriers in bulk

Book couriers and print airway bills for many orders at once, then track every parcel from the same screen.

Step 5: Match every COD payment

When the courier pays out, match each payment to its order. You see exactly which amounts are still outstanding, and with which courier.

Step 6: One stock count

Sell an item anywhere and stock updates everywhere. If you also have a shop, online and in-store sales should draw from the same count.

OMS does all six, for Instagram and Facebook sellers, Daraz sellers, brands with a website and brands with shops. It shares stock with RetailOS. Need the website itself? See our website service.